FAQ
HOW MUCH DOES SHIPPING COST?
All orders over $50 are free. However, orders under $50 cost $5 USD.
WHEN WILL MY ORDER SHIP?
Orders are processed Monday - Friday and are generally shipped out within 24-48 hours of purchase.
HOW LONG DOES SHIPPING TAKE?
Orders in the US are shipped via USPS and take 3-5 business days to arrive.
Orders in Canada are shipped via Canada Post and take 1-5 days to arrive.
Orders in Canada are shipped via Canada Post and take 1-5 days to arrive.
WHAT IS YOUR RETURN POLICY?
You have 30 days from the date of delivery to return your product for any reason.
Please note that returned items have to be unworn and in their original packaging in order to be accepted.
Return shipping is covered by the customer. Once received and processed a refund will be issued minus the initial cost of shipping.
Please note that returned items have to be unworn and in their original packaging in order to be accepted.
Return shipping is covered by the customer. Once received and processed a refund will be issued minus the initial cost of shipping.
WHAT IS YOUR EXCHANGE POLICY
Items can be exchange within 30 days from the date of delivery. Return shipping is covered by the customer. However, the shipping of the exchanged item will be covered by us.
WHAT SIZE ARE YOUR SOCKS?
All of our socks are one size fits all and cover the following size ranges.
Men Size 7-13 US Women Size 5-10 US
Men Size 7-13 US Women Size 5-10 US
HOW MUCH OF MY PURCHASE GOES TO CHARITY?
10% of every sale goes directly to charity.
CAN I CHANGE MY ADDRESS AFTER MY ORDER HAS BEEN PLACED?
If you made a mistake on your order please reach out to us as soon as possible. However, we cannot guarantee that your request will be made as orders are shipped out relatively fast.
WHAT IF I RECEIVE THE WRONG PRODUCT?
We are truly sorry about this, please reach out to our support team via live chat or email and they will make sure you are taken care of.
WHAT IF AN ITEM IS MISSING FROM MY ORDER?
Mistakes happen and we want to make sure that you are happy. Please reach out to us via the contact form or email and we will rectify the situation right away.
WHAT METHOD OF PAYMENT DO YOU OFFER?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, G Pay and Discover card.
WHAT CURRENCY DO YOU GUYS CHARGE IN?
All of our pricing is in USD.
HOW CAN I GET IN CONTACT WITH SOCTUARY?
If you need our assistance you can reach out to us Monday-Friday between 9AM-5PM EST via Live Chat, Email or our contact form.
HOW DO I RETURN MY SOCKS?
Please reach out to customer support to set up a return.
